Transfer Agency
We offer a proprietary, secure web-based direct interface for your transfer agent
data. This allows clients of any size the same luxuries as a very large client.
We also provide your shareholders with some superior benefits, including the support
of our talented and diligent team of professionals who understand the needs of fund
clients.
Here are just a few of the benefits for you and your shareholders:
- Five levels of web access for Fund Administrator, Broker/Dealer, Broker/Dealer Branch,
Registered Representative and Shareholder
- Customizable logo and color scheme for your website
- Online account inquiry including portfolio summary, account position, transaction
history and general account information
- Online transactions for exchanges, purchases and redemptions
- Online account maintenance for change of shareholder information
- Online statement access for quarterly statements and confirms
- Electronic delivery for statements, confirms and regulatory mailings
- 24-hour voice response system for your shareholders
- Literature fulfillment for shareholder requests
What We Provide
- Experienced customer service representatives
- Shareholder servicing call center
- Seamless and automated call management and routing
- Full Internet capabilities including e-signature
- Shareholder accounting and record keeping services including:
- Document image storage, workflow and retrieval
- Account set-up and maintenance
- Check writing
- IRS tax reporting
- Transaction and distribution processing
- Automatic investment and systematic withdrawal
- LOI, ROA and reinvest redemption
- Complete shareholder activity reporting and communication including:
- Shareholder statement and output processing
- Daily confirmations
- Costs basis statements
- 1099 DIV, 5498 and 1099-R
- Periodic combined statements
- Daily and periodic activity file transmissions
- Daily, weekly and monthly activity reporting
- Territory, dealer, office and representative sales
Benefit To You
The intricate, difficult and time-consuming tasks of shareholder transaction processing
and shareholder servicing are removed from your operations department task list.
You get to relax, knowing your shareholders' requests are being handled with the
highest level of professionalism, in a secure environment.